The parking services industry spans the whole of Britain, providing motorists, pedestrians, cyclists and residents with high levels of customer service while maintaining order and adherence to traffic regulations.
In this highly pressurised environment, it is not surprising that these employees must possess personal endurance and integrity in the face of adversity. They must also possess the skills and experience necessary for administrative positions and customer service.
There are a host of parking jobs in the industry, each one requiring specialist skills, but they all have fundamental responsibilities and requirements running through them all.
What these are is the ability to respond promptly to any enquiry from the public, be it in the form of telephonic, email, verbal of written. Every employee must provide a very high level of customer service, be accurate, efficient and factual. They must be able to multitask and deal with challenging timescales.
Some administrative positions require employees to maintain databases, IT systems and management while others are required to deal with third party agencies, contractors or internal teams.
Whatever their position, every employee must have knowledge of parking legislation and the Parking and Traffic Appeals Service.
Parking job opportunities include administration jobs such as Parking Correspondence Officers, Customer Administration Assistants, Customer Services and IT. Other jobs include Project Managers, Parking Managers, Parking Service Officers and Parking Attendants.
Each position requires specific qualifications, but it is imperative that when applying for a position, applicants have previous experience working with the public on a ‘face to face’ level. Salaries depend on the position as well as experience and are usually offered on a contract, freelance or part time basis.