Managing parking regulations and rules takes precision and as Parking Services and Councils are a highly public concerns, their management has to be transparent and above board at all times.
The role of manager
Management of any parking operation involves specific functions such as off street car parks, collection of cash, enforcing parking regulations, dealing with resident parking permits as well as other permits and a host of other things.
For this reason, the job of parking management is demanding and needs exceptional skills in communication, prioritising, adherence to and setting of budgets and time lines, upholding standards and procedures as well as implementing new ones or tweaking outdated ones all the while being able to lead strongly in order to manage the public’s service expectations.
A parking services manager needs a strong understanding of parking operations as well as local government and being able to work with different governing bodies across a wide area. They must possess the relevant management qualifications and be able to prove their competency in this field. They need to be highly flexible in their approach while being able to prioritise under challenging conditions.
On a personal level they should be able to adapt their approach to their audience and situation and be able to organise and motive their staff by being able to recognise their potential. They need to encourage development amongst their staff and be consistent and fair in their discipline.
They need to understand how important customer value is and feed this down to their staff. They must be able to analyse their approach to their department and adapt accordingly, as with all parking jobs.