Inbound Call Centre Agent

Inbound Call Centre Agent  

Our Client is a 24 hour call centre that helps with any IT and web related inquiries. The main purpose of the job is to answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

You must be flexible as you will be working shifts.

Pay: £6.81-£8.50

Location: Leavesden, Watford

Main Job Tasks and Responsibilities

Answer calls professionally
Respond to customer inquiries
Research required information using available resources
Handle and resolve customer complaints
Provide customers with product and service information
Enter customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Complete call logs
Produce call reports

Education and Experience

Knowledge of customer service principles and practices
Knowledge of call centre telephony and technology
Six months or more experience in a call centre environment
Customer service experience
Good data entry/keyboard skills

Civil Enforcement Officers needed

***YOU MUST HAVE PREVIOUS PARKING EXPERIENCE IN THE LAST YEAR***

Civil Enforcement Officer / Parking Attendant / Traffic Warden

Previous experience is essential as a Civil Enforcement Officer. (Please reply only if have previous experience in this role as we wont be able to help if you do not)

You must have good working knowledge and have undergone training on the Road Traffic Act 1991. It would also be desirable if you have had training on the new Traffic management Act.

Duties will be as follows:

Issuing PCN’s to illegally parked vehicles
Advising members of public on parking related issues
Giving directions of the borough
Enforcing parking regulations and restrictions
Providing good customer service

Civil Enforcement Officer / Parking Attendant / Traffic Warden

We have these types of vacancies, please contact us/ send your CV:

Civil Enforcement Officer / Parking Attendant
Senior Civil Enforcement Officer / Parking Attendant
Mobile Civil Enforcement Officer
CCTV Officer / CCTV Operative/CCTV Manager / Camera Enforcement Manager
Parking Appeals Officer / Adjudication Officer / Representations Officer/ Parking correspondence officer
Parking Supervisor / On – Street supervisor/enforcement supervisor Parking Administration/ Parking call centre officer/Parking Customer Service Officer
Parking Enforcement Manager / On Street Manager / Base Manager / Contract Manager
Parking Services Manager
Head of Parking
Parking Appeals manager/parking Appeals supervisors

Please contact our consultants on 0208 429 7444 or email a CV to teamparking@unity-recruitment.co.uk