Parking Appeals Officer
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| Job Type | Permanent Full Time |
| Location | Tring, Hertfordshire |
| Area | Hertfordshire, England |
| Sector | Parking - Back Office |
| Salary | Up to £25000 per annum |
| Start Date | ASAP |
| Job Ref | LD271118_1547458279 |
- Description
- To respond to representations as per the judicial process.
The post holder will investigate cases/appeals and prepare/process evidence packs for
submission to the Traffic Penalty Tribunal and assist in representing the Council with all
hearings as necessary.
Liaise with the County Court to administer Witness Statements (or statutory declarations
where necessary) and Late Witness Statements ensuring that relevant policies and
procedures are maintained and followed.
To deal with witness statements /statutory declarations received from the Traffic
Enforcement Centre.
To assist with the compilation of statistics and other management information in relation
to customer queries or freedom of information requests.
To gain and maintain a working knowledge of the Council's controlled parking policies and
Traffic Regulation Order's and all legislation relating to parking enforcement and debt
recovery, i.e. the Road Traffic Act 1991, the Traffic Management Act 2004 and the
Enforcement of Road Traffic Debts 1993.
To deal with enquiries on all aspects of parking enforcement complying with the Council's
Customer Care Standards.
Request refunds of PCNs when required in accordance with Parking Service processes and
policies.
Assist in reducing PCNs to Persistent Evaders.
Liaise with outside Debt Collection or Bailiff Agents to resolve disputed PCNs.
Respond to telephone enquiries from customers who may be distressed or vulnerable and
decide the appropriate action to progress the debt.
Prioritise and manage own workload and tasks in response to changing demands from
management to ensure delivery of individual and team performance targets.
The post holder is to develop good working relationships with all teams within the
Department, other service groups and external partner agencies.
To be aware of, and
help implement, quality and performance standards
To be aware of and support companies
values and strategic objectives
To actively participate in the performance appraisal
scheme
