Online Customer Services Admin
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| Job Type | Permanent Full Time |
| Location | Watford, Hertfordshire |
| Area | Hertfordshire, England |
| Sector | Commercial - Admin |
| Salary | £18000 - £20000 per annum |
| Start Date | ASAP |
| Job Ref | DW0047OCSA_1488556652 |
- Description
- ONLINE CUSTOMER SERVICES AND ADMINSTRATION
Responsible to: Marketing and E-Commerce Manager
Report to:You will report directly on a daily basis to the Marketing and E-Commerce Manager
Who we're looking for:
If you're interested in e-commerce and are looking to gain valuable experience at the heart of a competitive company, then we are looking for you. We understand that you may just be starting out in the working world and have very little experience. That is not a problem; we can teach you everything you will need to know about the job. We want the brightest, most hard working and creative people to work with us and help us all achieve the high standards that we set. In return, we offer you a fantastic opportunity to gain experience in the following areas:
- Website administration skills
- Customer support
We understand that you are just starting out, so we only require a few things. You will need to:
*Be fluent in English with excellent written communication skills.
*Hold a higher education qualification, (A Level or higher).
*Be computer literate and savvy on the web.
*Have a great eye for accuracy and detail.
*Have a logical and methodical approach to your work life.
*Have a 'can do' attitude.
Desired Skills/Experience:
*Minimum 1 years' experience in similar role.
*Knowledge of Microsoft Excel is essential.
*Magento experience is desired, but not essential.
*Social media experience is desired, but not essential.
POSITION OBJECTIVES
Day to day duties and areas of responsibilities will be with the following:
*Co-ordinate the despatch of all online orders to customers and process returns.
*Be the first point of contact for online customers enquires via email, telephone & live chat.
*Follow through all customer enquiries promptly and efficiently.
*Follow up incomplete orders on the website, assisting customers where necessary.
*Process phone orders.
*Management of daily stock files for 3rd party websites.
*Manage content change requests, adding and editing content using our stock system.
*Work with the Web and Merchandise teams to develop and prepare new and future products for online launches, including collating product data, acquiring images, videos and marketing materials.
*Proof reading and site testing.
*Research new design, social media ideas.
*IT and Marketing procurement & administration;
*Other ad hoc responsibilities.
*Management of social media accounts.
