Business support coordinator - Compliance
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| Job Type | Permanent Full Time |
| Location | Watford, Hertfordshire |
| Area | Hertfordshire, England |
| Sector | Commercial - Admin |
| Salary | Up to £26000 per annum |
| Start Date | ASAP |
| Job Ref | CBBSC_1578926904 |
- Description
- Business support coordinator - Compliance Required.
37.5hrs a week, 8.30am to 17:00pm Monday to Friday.
The purpose of the business support coordinator - compliance role is to support the delivery of technical and health and safety compliance. Leading a small team, you are responsible for the managing and logging of information and tasks on our CAFM system (Concept) to ensure statutory compliance and effective completion of tasks. Additional responsibility is quite broad but will include overseeing the manning of our Helpdesk where contractors for both the Centre and Retailers register via our C-Tracker system prior to commencing works and supporting the administration of a range H&S related activity e.g. risk assessments, accident investigations and subsequent insurance claims.
As a member of the Business Support team, reporting to the Business Support Manager you will work closely with both the technical and operations teams who report to the Centre Operations Manager. You'll become a key member of an experienced and highly engaged team where you'll have the ability to show your individual flair by embracing our three core values of Creative, Bold and Genuine.
What could a typical day include?
Behaviour and culture:
* Focus on the personal contribution you can make to the success in delivering "Joy" to our customers, which can be completed in a variety of ways.
*You'll have a clear vision for the principle of World Class Service in all endeavours. You lead by example, uplifting the team, and instil a passion for excellence in delivering customer service. World Class Service not only relates to our customers, but to all stakeholders, including contractors, retailers and colleagues.
*You'll promote our operational focus on the 4Cs of compliance, communication, consistency and collaboration in all you deliver.
*You'll support corporate responsibility objectives including personal support to community projects and activities for which every employee is given a number of days each year to volunteer for the benefit of others.
*You'll become an ambassador for the centre and for business support, and as such you will actively promote recognition for the team, the centre, and the wider business through your exemplary behaviour.
Main duties:
*Manage the process of input into the businesses QSHE systems (Info Exchange) which are accredited to OHSAS 18001 standard.
*Manage the centres Concept Evolution system for all planned and reactive tasks, resource allocation and close-down of tasks.
*Proactively monitor and report against the centres CAFM system to achieve the centres agreed SLA's.
*Assign and manage task to centres sub-contractors in line with agreed SLA's ensuring before any contractor comes to site, they are registered on the Contractor Tracker system and have submitted a valid permit for access with adequate insurance coverage and other prerequisites as required. E.g. checking RAMs paperwork
*Ensure all centre log books, compliance or quality-based records and files are reviewed and kept up to date and any changes are communicated to the centre management team.
*Support the centres health and safety and fire personnel with correspondence, reporting and data input.
*Managing process to ensure accident reporting including information gathering for the investigation of incidents and notification to RIDDOR are completed in a timely manner.
*Be aware of the insurance claims process and supporting to ensure sufficient documentation is evidenced in the event of public liability and or property damage claims.
*Proactive management of landlord and retailer statutory obligations, audits (ISO / Primary Authority) and internal audit requirements.
*Assist in the management and control of the centres operational budget having a familiarity with both our Agresso accounting system and Microsoft Sharepoint invoice query portal.
*Energy reporting to ensure we are in line with KPI's set as determined through our energy manual accredited through ISO 50001.
*Any other duties as may reasonably be required from time to time.
Stakeholder relations:
*Maintain positive relationships with all internal departments, head office and other centres within the portfolio. Aside from your immediate Business Support colleagues, and the centres H&S manager your predominate internal stakeholders will be the Building Services Team led by a Technical Services Manager and Maintenance Manager.
*Work with internal auditors to resolve issues and/ or provide information as required.
Team support:
*Co-operate in the delivery of projects and/ or activities that impact the centre.
*Co-ordinate own activities with those of the department and other centre personnel.
*Provide support to other centre personnel as required.
*Work with team members to achieve team and centre objectives and provide assistance as needed.
Risk management:
*Ensure all activities comply with the requirements of the current version of the centre health and safety policy manual.
*Undertake specific risk management tasks as delegated from time to time.
*Completion of online training.
What skills and experience we need you to have
Person specification:
*Excellent customer service skills, with previous experience of dealing with internal and external clients.
*Polite, professional, articulate, outgoing and a confident communicator (both written and verbal).
*A high level of interpersonal skills and a willingness to work as part of a team collaborating with both the local team and relevant head office departments.
*Ability to prioritise workload and meet the daily demands of the team either working alone or as part of a team.
*Computer literate in Microsoft Office applications, skills in Excel, Word and PowerPoint are of importance.
*Adaptable and flexible whilst working in a busy multi skilled office environment.
*Excellent attention to detail and presentation.
*Understanding the need for confidentiality when dealing with both internal and external information.
Qualifications and experience:
Essential:
*Computer literate in Microsoft Office applications, skills in Excel, Word and PowerPoint are of importance.
*Experience using a CAFM system within a facilities management environment.
*Experience in working with H&S safety documentation - RIDDOR, RAMS etc.
*Experience of working with insurance claims and checking public lability and professional indemnity certificates.
Desirable:
*Previous experience of working in a technical administration environment
*IOSH qualification
*Knowledge of financial systems and budget management
*Knowledge or experience of CDM regulations
