Client Relationship Account Manager - Parking
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| Job Type | Permanent Full Time |
| Location | Barnet, London |
| Area | London, England |
| Sector | Commercial - Account Manager |
| Salary | £30000 - £35000 per annum |
| Start Date | ASAP |
| Job Ref | DW112017AM_1509965642 |
- Description
- Job title: Client Relationship Account Manager
Location: Barnet
Salary: £30,000-35,000
Our client, based in Barnet, are looking for an analytical, dynamic client focussed Account Manager to join their company to oversee the management of their existing client portfolio.
For this role you must have a driving license and be able to demonstrate effective client relationship and customer satisfaction within your work history. Previous experience in the parking industry would be advantageous but by no means essential.
Job Description:
Assist the Customer Services Director in proactively managing key accounts and clients, ensuring that the company meet and exceed the Client's expectations of service and quality within all the services the company is contracted to provide.
As part of the role, you will be asked to focus on analysis of reporting data and on promoting, enhancing and improving client care whilst developing effective relationships with existing and new clients as the company grows.
Key Objectives & Activities:
*Client account management
*Analysis and monitoring of client and site reports including usage, revenue and profitability
*Liaising with Clients as necessary and on and regular basis
*Proactively contacting Clients to build and improve relationships
*Building a rapport with clients based on excellent, timely responses to any requests thus establishing trust within the relationship
*Responding to daily client email requests and queries
*Meeting clients or site tenants to help deliver a better service
*To assist in the production and management of reports for clients and their sites
Personal Management:
In carrying out your Key Activities you have additional responsibilities in your day-to-day management of these tasks. The following responsibilities are vital to ensuring the successful delivery of your Key Objectives by:
*Being focused on achieving your Key Objectives
*Meeting and exceeding company standards
*Communicating with the Customer Services Director immediately a situation arises that will impact on the reputation of the client
*Communicating effectively and efficiently in a timely manner with both external and internal customers
*Ensuring that company, client and customer confidentiality is maintained at all times
*Carrying out all tasks and activities in line with the company's overall business objectives
Other Activities:
From time-to-time, you will also be involved in a number of other activities, such as:
*Participating in company initiatives and events, both internally and externally
*Continuous improvement activities
*Training
