Sales Assistant Manager
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent Full Time |
| Location | City of London, London |
| Area | London, England |
| Sector | Commercial - Retail |
| Salary | Up to £26000 per annum + OTE £31,000 |
| Start Date | ASAP |
| Job Ref | HarrodsAM_1530198726 |
- Description
- Customer Service
- Maintain and increase the sales figures of the store/concession.
- Ensure that sales budgets/targets are communicated to staff and the progressive result of the store/concession.
- Ensure staff acknowledge customers quickly and offer friendly, courteous and efficient service.
- Be aware of competitor ranges and price points.
- Record and reports any missed opportunities.
- Ensure staff use and understand the 'Add on Sale' technique.
- Ensure that all staff has a thorough knowledge of all products.
- Ensure that all customer follow up is done promptly and efficiently.
- Ensure that any phone enquiries/sales are handled efficiently.
- Assist in overseeing any large customer transactions, including large customer orders over the phone.
- Ensure that all staff has a thorough understanding of the company mystery shop format, and that this is used as a method of training.
- Confident in handling customer enquiries and complaints when required
- Ensure that the shop floor coverage is maintained.
Store Performance
- Assist in completing all weekly/monthly budget/target sheets.
- Assist in matching all concession figures.
- Assist in setting individual goals for staff based on the monthly budget/target set for the department.
- Assist in completing/managing staff productivity on a monthly basis, including communicating this to the head office on a monthly basis.
- Maintain a high level of sales ensuring that you always lead by example on the sales floor.
Staff Training & Development
- Assist in training staff in company selling techniques using relevant materials.
- Ensure that training sessions are organized with suppliers and held on a regular basis.
- Communicate any relevant company information to staff.
- Recognise any sales training requirements that an individual staff member may need.
- Confident to assist a member of staff with a sale when required.
Staff Management
- Confident in delegating to staff.
- Ensure there is adequate cover on the shop floor at all times.
- Assist in maintaining staff discipline and carry out investigations when required.
- Ensures all store and company rules and standards are adhered to at all times by staff.
- Ensures that the daily brief is organized and communicated to the team.
- Assist in carrying out performance appraisals and follow up on targets set.
- Ensure all of your team comply to the dress code.
Visual Merchandising
- Manage the overall look of the department on a daily basis.
- Maintain a high level of housekeeping at all times.
- Ensure all brands/products/styles are represented on the shop floor.
- Ensure the store environment has a welcoming and luxurious feel.
Administration
- Responsible for the handling of cash, petty cash
- Assist in implementing any changes to procedures quickly and efficiently.
- Accurately completes any weekly/monthly paperwork as instructed by head office.
- Ensures any paperwork completed by staff is done correctly.
Health & Safety
- Establish a good understanding of health and safety policies of the store and ensure that staff uphold these policies.
- Highlight any potential risk areas to relevant personnel.
General
- To maintain good relationships with all management and staff.
- Carry out or assist in any other duties as requested by the general manager or head office.
- Train staff in security awareness and ensure that any security systems are used efficiently.
- Report and document any theft correctly.
