Service Administrator
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| Job Type | Permanent Full Time |
| Location | Basingstoke, Hampshire |
| Area | Hampshire, England |
| Sector | Commercial - Admin |
| Salary | £18000 - £20000 per annum |
| Start Date | ASAP |
| Job Ref | DW092018SA_1538040009 |
- Description
- *Receive calls, log into Service Director and allocate call out to Engineers.
*Organise the despatch of parts requested to Engineers as required.
*Liaise with Engineers re progress of calls, close when completed and raise any necessary invoices.
* Ensure all stock consumed by Engineers for calls and new installations are correctly removed from stock by invoice or stock adjustment.
*Allocate Preventative Maintenance calls to Engineers
*Liaise with Engineers and Regional Service Managers to ensure site equipment lists are set up and kept up to date in Service Director.
*Liaise with Purchasing and Logistics to ensure prompt delivery of customer orders and sufficient parts are available for servicing.
*Liaise with Credit Control re invoice queries, settlement of invoices and order processing.
*Raise any credit notes arising from above.
*Maintain accurate service contract database using service director software
*Raise contract renewal invoices as they fall due ensuring accuracy of data.
*Set up new contracts on service director and prepare documentation for customer.
*Communicate with Regional Service Managers regarding Contract renewals and invoicing.
*Process customer orders for consumable and spare parts, raise despatch notes and invoice.
*Update and maintain schedules of contracts for calculating deferred income and contract income forecast.
*Assist access automation team as required
*Take responsibility for developing the role to ensure accuracy and completeness of data and maintain control of company resources
*Comply at all times with company policies and procedures.
*Support the company in its maintenance of quality standards
*Promote and protect the company's image and good reputation at all times
*Fulfil any other duties and responsibilities, after consultation that may be determined from time to time.
