Customer Services Administrator
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| Job Type | Permanent Full Time |
| Location | Ruislip, Middlesex |
| Area | Middlesex, England |
| Sector | Commercial - Customer Service |
| Salary | £18000 - £21000 per annum |
| Start Date | |
| Job Ref | CSA_1543398422 |
- Description
- Full time (at least 30 hours per week)
Office based in Eastcote
Possibility of progression into the sales team for the right candidate
Basic salary plus commission linked to sales performance
Salary paid monthly via BACS
Would suit a person that is able to cope with the fast pace and is comfortable being part of a small and growing team. Our client are looking for someone who will be office based in Eastcote and able to assist the sales team in all aspects of the sales process in a customer facing role. Would suit someone with excellent people skills who brings energy to the role and is able to use initiative.
This role also offers the opportunity for progression; either into a more sales based role, or into a role that will include management of our social media platforms. Training and support with this will be provided for the right candidate.
OBJECTIVES:
Dealing with inbound enquiries by telephone, e-mail or in person in our clients showroom
Collecting as much information as possible to qualify and record inbound leads and then pass on correctly to the sales team
To book in and optimise sales appointments and keep our current order book of customers up to date
Confirming installation dates with our customers and taking deposit and balance payments
Provide post sales aftercare to achieve a high level of customer feedback via various online channels as well as recommendations and future leads
Assist the sales team with prospecting, to qualify new leads and opportunities.
SKILLS & EXPERIENCE
An excellent telephone manner, great communication skills (by phone, email and face to face), and very high standards of customer service
A self-starter with the ability to confidently work on own their initiative in a fast paced environment
Ability to learn our products and services and engage in sales calls answering questions from our customers and giving basic advice
Highly organised individual with excellent time management and multi-tasking skills and a helpful attitude
An enthusiastic and positive person who is comfortable working in an established small but growing family business environment and would fit in as part of the team
Ability to deal professionally with some tricky customers and scenarios and turn a negative experience into a positive one
Hardworking and flexible with the ability to work enthusiastically under pressure to meet deadlines
Competent in modern IT software and applications. Working knowledge of the MS Office Package (Word, Excel) as well as e-mail and basic internet
High Fluency in English (both written and spoken)
Basic grasp of maths, ability to understand a quotation and take payments.
