Customer Services Executive
|Job Type||Permanent Full Time|
|Sector||Commercial - Customer Service|
|Salary||£20000 - £22000 per annum|
- Job Purpose
To assist the Customer Services Department in processing the full range of administrative and Customer Services tasks.
The following are key activities that the Customer Services Assistant will be required to perform in carrying out their duties. Specific performance targets will be agreed as part of the successful candidate's personal development planning and business planning.
Creating and analysing data reports using bespoke software packages and Excel on a weekly and monthly basis for clients
Dealing with customer and client queries by email and telephone
Undertaking additional tasks as requested by your line manager or any member of the management team
In carrying out your Key Activities, you will also have further responsibilities in addition to your day-to-day management of these tasks. The following responsibilities are key to ensuring the successful delivery of your business objectives by:
Being focused on achieving your business targets
Using available technology in support of your daily activities
Meeting company standards
Communicating with the Customer Services Manager immediately a problem arises that will impact on the reputation of our client
Communicating effectively by phone and email with internal and external stakeholders
Ensuring that company, client and customer confidentiality is maintained at all times
Carrying out all tasks and activities in line with the company's overall business objectives ensuring BAP and FLA compliance requirements are applied to all processes.
From time to time, you will also be involved in several other activities, such as:
Participating in company initiatives and events, both internally and externally
Continuous improvement activities.