Customer Service
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
Job Type | Permanent Full Time |
Location | Barnet, London |
Area | London, England |
Sector | Commercial - Customer Service |
Salary | £18000 - £20000 per annum |
Start Date | |
Job Ref | CSEX2019_1551777511 |
- Description
- *MUST BE CONFIDENT IN EXCEL*
Job Purpose
To assist the Customer Services Department in processing the full range of administrative and Customer Services tasks.
Key Activities
The following are key activities that the Customer Services Assistant will be required to perform in carrying out their duties. Specific performance targets will be agreed as part of the successful candidate's personal development planning and business planning.
* Creating and analysing data reports using bespoke software packages and Excel on a weekly and monthly basis for clients.
* Dealing with customer and client queries by email and telephone.
* Undertaking additional tasks as requested by your line manager or any member of the management team.
Personal Management
In carrying out your Key Activities, you will also have further responsibilities in addition to your day-to-day management of these tasks. The following responsibilities are key to ensuring the successful delivery of your business objectives by:
* Being focused on achieving your business targets
* Using available technology in support of your daily activities
* Meeting company standards
* Communicating with the Customer Services Manager immediately a problem arises that will impact on the reputation of our client
* Communicating effectively by phone and email with internal and external stakeholders
* Ensuring that company, client and customer confidentiality is maintained at all times
* Carrying out all tasks and activities in line with the company's overall business objectives ensuring BPA and DVLA compliance requirements are applied to all processes.
Other Activities
From time to time, you will also be involved in several other activities, such as:
* Participating in company initiatives and events, both internally and externally
* Continuous improvement activities.