Project Performance Executive
|Job Type||Permanent Full Time|
|Sector||Commercial - Admin|
|Salary||£21000 - £25000 per annum + bonus|
- Our client are a team of 30+ legal, marketing, data and logistics experts who manage everything from giving solid legal advice on implementing promotions worldwide, to selecting winners of prize draws, judging entries for competitions or creating winning 'Willy Wonka' style instant win packs, to contacting winners and arranging their prizes - all with an emphasis on compliance, knowledge and customer care. There is a huge amount of variety, a strong team ethos and the joy of seeing your work on supermarket shelves and websites all around the world. See our website for more information on us, our work and our clients.
Role purpose:Monitor client project performance against internal standards and client expectations to prevent mistakes / problems and enhance client satisfaction. To set up methods for reviewing promotion performance and then undertake the reviews. Use internal and external data touch points to understand and improve project performance.
Key Accountabilities and Activities
*Help determine in house quality standards and procedures
*Create process checklists and documentations
*Working with internal teams to establish procedures, standards, systems and procedures
*Monitor and record performance against standards
*Conduct random internal checks of client project tasks.
*Investigate quality issues e.g. client complaints / dissatisfaction and identify mistakes or non-conformity issues.
*Generate Reports and communicate results.
*Contribute to proactive solutions by collecting and analysing data. Provide insight to improve processes and practices to ensure quality is maintained while efficiency is optimised.
Promotion data analysis
*Input to specifying the reporting capability of the PromoVeritas promotion database tool
*Identify different data sources to obtain promotion insight for specified client promotions
*Attend specified client promotion project kick off and review meetings
*Analyse data and write client promotion review reports
*Champion data quality - accuracy, reliability and consistency
*Help educate colleagues on the best use of business systems to achieve data integrity
*Create the annual report on nationwide trends on promotions.
*Share promotion data findings with internal teams to enhance knowledge leadership and influence future promotions
*Handle ad-hoc / day to day queries on promotion data
*Undertake data subject requests
*Identifies what needs to happen when and makes it happen. Calculates and schedules dates for monitoring and reporting.
*Identifies suitable colleagues to handle duties during absence and briefs colleagues on requirements. Content includes issues as well as tasks.
Continuing professional development
*Actively commits to self-development
*Utilises all learning resources available e.g. internet
*Maintains a robust working knowledge of business systems and ongoing updates
*Attends internal and external training / learning and completes exercises / applies knowledge
*Actively seeks feedback, encourages others to embrace feedback and critically evaluates
*Proactively supports team members as required by changing workload demands
*Collaborates with other colleagues across the business on projects for promotion reviews
*Shares skills and knowledge with colleagues within and across teams
*Contributes own experience and ideas, with consideration to external factors
Essential role related knowledge, skills, qualifications and experience at selection
*Degree educated in business management or a data science / related subject e.g. computer science, Statistics, Maths.
Minimum A Level education plus 2 years' full-time experience of managing data or quality assurance
Analytical and creative problem-solving skills - able to evaluate problems, thorough and accurate, applies excellent attention to detail, focusses on cause and effect, uses research skills. Understands how small details fit the bigger picture.
Strong interpersonal skills:
Strong verbal and written communication skills demonstrated through reporting writing and presentations. Accurate spelling and grammar. Conveys information clearly and articulately ensuring the message is understood. Aware of different audience needs
Confident in providing both positive and negative feedback to colleagues to reinforce business requirements
Proficient user of MS Word, Outlook and PowerPoint with good keyboard skills
Very strong MS excel skills
Good numerical skills and an understanding of statistics
Good organisation and time management skills, able to handle multiple projects concurrently, understands the importance of deadlines able to spot issues in advance
Commercial - awareness of costs and importance of margin