Assistant Sales Manager

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2019-08-05 09:15:191970-01-01 Unity Recruitment
Job Type Permanent Full Time
Location City of London, London
Area London, England City of London, London
Sector Commercial - Retail
Salary £24000 - £26000 per annum + OTE 31,000
Start Date
Advertiser remoteapi
Job Ref AMCH2019_1564996511
Job Views 128
Part of the management team assisting with the sales performance of the department.
Assist in developing the productivity of the selling staff.


Customer Service

 Maintain and increase the sales figures of the store/concession.
 Ensure that sales budgets/targets are communicated to staff and the progressive result of the store/concession.
 Ensure staff acknowledge customers quickly and offer friendly, courteous and efficient service.
 Be aware of competitor ranges and price points.
 Record and reports any missed opportunities.
 Ensure staff use and understand the 'Add on Sale' technique.
 Ensure that all staff have a thorough knowledge of all products.
 Ensure that all customer follow up is done promptly and efficiently.
 Ensure that any phone enquiries/sales are handled efficiently.
 Assist in overseeing any large customer transactions, including large customer orders over the phone.
 Ensure that all staff has a thorough understanding of the company mystery shop format, and that this is used as a method of training.
 Confident in handling customer enquiries and complaints when required
 Ensure that the shop floor coverage is maintained.
Store Performance
 Assist in completing all weekly/monthly budget/target sheets.
 Assist in matching all concession figures.
 Assist in setting individual goals for staff based on the monthly budget/target set for the department.
 Assist in completing/managing staff productivity on a monthly basis, including communicating this to the head office on a monthly basis.
 Maintain a high level of sales ensuring that you always lead by example on the sales floor.

Staff Training & Development

 Assist in training staff in company selling techniques using relevant materials.
 Ensure that training sessions are organised with suppliers and held on a regular basis.
 Communicate any relevant company information to staff.
 Recognise any sales training requirements that an individual staff member may need.
 Confident to assist a member of staff with a sale when required.

Staff Management
 Confident in delegating to staff.
 Ensure there is adequate cover on the shop floor at all times.
 Assist in maintaining staff discipline and carry out investigations when required.
 Ensures all store and company rules and standards are adhered to at all times by staff.
 Ensures that the daily brief is organised and communicated to the team.
 Assist in carrying out performance appraisals and follow up on targets set.
 Ensure all of your team comply to the Harrods dress code.

Visual Merchandising
 Manage the overall look of the department on a daily basis.
 Maintain a high level of housekeeping at all times.
 Ensure all brands/products/styles are represented on the shop floor.
 Ensure the store environment has a welcoming and luxurious feel.

 Responsible for the handling of cash, petty cash
 Assist in implementing any changes to procedures quickly and efficiently.
 Accurately completes any weekly/monthly paperwork as instructed by head office.
 Ensures any paperwork completed by staff is done correctly.

Health & Safety
 Establish a good understanding of health and safety policies of the store and ensure that staff uphold these policies.
 Highlight any potential risk areas to relevant personnel.

 To maintain good relationships with all management and staff.
 Carry out or assist in any other duties as requested by the general manager or head office.
 Train staff in security awareness and ensure that any security systems are used efficiently.
 Report and document any theft correctly.
Job TypeClear
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2nd Floor,
The Junction,
Station Road,
Watford, Herts,
WD17 1ET
Tel: 0203 668 5680

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Tel: 020 7043 6161

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