CUSTOMER SERVICE & E-COMM ADMINISTRATOR
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
Job Type | Permanent Full Time |
Location | Hertfordshire |
Area | Hertfordshire, England |
Sector | Commercial - Customer Service |
Salary | Up to £20000 per annum |
Start Date | ASAP |
Job Ref | CbCustS_1571819834 |
- Description
- CUSTOMER SERVICE & E-COMM ADMINISTRATOR
Our Client is recruiting for a CUSTOMER SERVICE & E-COMM ADMINISTRATOR to join their busy, buzzy team based in hertfordshire.
Working Hours are 9.00am -17.30pm Monday-Friday
Offering a fantastic 23 days holiday's per year and 40% staff discount on all products we sell.
Requirements:
*Have a customer centric attitude.
*Be fluent in English with excellent written communication skills.
*Hold a higher education qualification, (A Level or higher).
*Be computer literate and savvy on the web.
*Have a great eye for accuracy and detail.
*Have a logical and methodical approach to your work life.
*Have a 'can do' attitude.
Desired Skills/Experience:
*Minimum 1 years' experience in similar role.
*Knowledge of Microsoft Excel is essential.
*Magento experience is desired, but not essential.
*Social media experience is desired, but not essential.
POSITION OBJECTIVES
Day to day duties and areas of responsibilities will be with the following:
*Co-ordinate the dispatch of all online orders to customers and process returns.
*Be the first point of contact for online customers enquires via email, telephone & live chat.
*Follow through all customer enquiries promptly and efficiently.
*Follow up incomplete orders on the website, assisting customers where necessary.
*Process phone orders.
*Deliver a fantastic experience for all of our customers.
*Manage fraud screening on online orders.
*Management of daily stock files for 3rd party websites.
*Manage content change requests, adding and editing content using our stock system.
*Proof reading and site testing.
*Marketing procurement & administration.
*Other ad hoc responsibilities.
*Monitor and post on social media accounts.
If this position is of interest to you - Please submit your updated CV today!!