Parking Appeals Officer

2019-10-29 11:41:502019-11-25 Unity Recruitment
Job Type Temporary / Contract
Location Greenford, London
Area Middlesex, England Greenford, London
Sector Parking - Back Office
Salary £12 - £13 per hour
Start Date ASAP
Advertiser remoteapi
Job Ref CCH0003_1572349310
Job Views 226
Parking Appeals Officer

Must have good working knowledge on Parking Appeals

Key result areas/overview:

Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.

The Dimensions of this role
* To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
* To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
* To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
* To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
*Responsible for decision making on whether the appeal is to be accepted or rejected.
* Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
* To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
* To process payments received directly at the council
* To process refunds
* To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases

The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.

You will be required to work 37+ hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm however there maybe more flexibility for the right candidate.

This role of Parking Appeals officer will pay between £12.00 - £13.00Ltd PH.

If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**

*Previous Parking industry experience is essential for all parking vacancies**
Apply Later
Sign in
Similar Jobs
  • Parking Appeals Officer
    England, London
    Back Office
    £17 - £20 per hour

    Parking Appeals Officer

    Must have good working knowledge on parking appeals

    Key result areas/overview

    Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, in...
Email Me Jobs Like This
Subscribed to similar jobs notifications


Head Office Address:
2nd Floor,
The Junction,
Station Road,
Watford, Herts,
WD17 1ET
Tel: 0203 668 5680

View Map


London Office Address:
18 King William Street
Tel: 020 7043 6161

View Map 

facebook-icon  twitter-baloon  linkedin  unity-recruitment-g-logo

We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
SessionUsed to track your user session on our website.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.

More Details