Customer Service Advisor
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| Job Type | Permanent Full Time |
| Location | Watford, Hertfordshire |
| Area | Hertfordshire, England |
| Sector | Commercial - Customer Service |
| Salary | Up to £19760 per annum |
| Start Date | ASAP |
| Job Ref | CBDS_1636368601 |
- Description
- Customer Service Advisor
Watford based
Salary: £19.760
Shift Work - Monday to Friday 8am - 5pm or 11am to 8pm.
Saturdays / Sundays - 9am - 5pm
An opportunity has opened for a suitable candidate to join our clients lively support team.
They are an established telecommunications business embarking on rapid growth and are looking for a talented, enthusiastic individual to bolster their support team.
The candidate would be working amongst like minded people offering the highest level of
support and care for customers in a professional and fast paced environment.
Initial full training is provided upon successful application with ongoing support to enhance your knowledge and support skills.
General Duties:
Provide billing support and information to our customer base via telephone calls, email and letter.
Responding to customer requests to modify or upgrade their services.
Provide technical advice and diagnostics to our customers via telephone, email and remote assistance.
Using various technical systems and portals to find crucial information to relay to the customer in a manner that is
understandable to them.
Writing clear and concise note information within systems.
Raising and escalating tasks/tickets.
Necessary Qualities:
Excellent telephone manner and communication skills.
Strong problem-solving skills.
Proven experience using computer systems such as Microsoft Word and Excel.
Desirable Qualities:
Experience working in a previous customer support role.
Good knowledge of telecommunication systems, broadband technology, routers and networking.
Please apply today by sending your updated CV to carly@unity-recruitment.co.uk
