Customer Service Advisor
|Job Type||Permanent Full Time|
|Sector||Commercial - Customer Service|
|Salary||£19000 - £20000 per annum|
|Job Ref||Customer Service_1655289129|
- Customer Services Assistant Required
Full Job Description
Our client is a leading distribution company operating in the fashion accessory and travel goods sector and are looking for a full time customer service advisor to join their team.
This role offers a great opportunity for someone looking to expand their skill set in a dynamic and varied job role.
You will be responsible for taking ownership of processing customer enquiries, orders and repairs while continuously improving customer satisfaction and account management. A key part of this role is to establish & develop excellent product and customer knowledge together with trading requirements that supports our brand values.
*Building relationships with and speaking to buyers /merchandisers of retail stores.
*Dealing with queries from end users regarding our after-care service including repair issues, product information, availability of product, stockist location.
*Providing information relating to orders, repairs, stock situations, pricing, and product updates to your customers.
*Pro-active in approaching these customers with sales information in order to increase/ maximise selling potential.
*General Duties - Order processing and Invoicing, Stock updating, Administration duties including filing, photocopying.
You will need to be computer literate in Word, Excel, and Outlook. Knowledge of Opera accounting system is desired, but not essential as training will be given.
You will need to have a positive and pro-active attitude to your work, be conscientious, willing to assist in all areas and be a team player.
23 Days Holiday PA
Free on-site parking
If this customer service advisor role is of interest to you, then please apply today with your updated CV or call Carly on 02036685680 ext 113.