Customer Service Advisor

2022-06-15 10:32:092022-07-12 Unity Recruitment
Job Type Permanent Full Time
Location Borehamwood, Hertfordshire
Area Hertfordshire, England Hertfordshire England Borehamwood, Hertfordshire
Sector Commercial - Customer Service
Salary £19000 - £20000 per annum
Start Date ASAP
Advertiser remoteapi
Job Ref Customer Service_1655289129
Description
Customer Services Assistant Required


Full Job Description

Our client is a leading distribution company operating in the fashion accessory and travel goods sector and are looking for a full time customer service advisor to join their team.

This role offers a great opportunity for someone looking to expand their skill set in a dynamic and varied job role.

Job Function:

You will be responsible for taking ownership of processing customer enquiries, orders and repairs while continuously improving customer satisfaction and account management. A key part of this role is to establish & develop excellent product and customer knowledge together with trading requirements that supports our brand values.

Key Responsibilities:

*Building relationships with and speaking to buyers /merchandisers of retail stores.
*Dealing with queries from end users regarding our after-care service including repair issues, product information, availability of product, stockist location.
*Providing information relating to orders, repairs, stock situations, pricing, and product updates to your customers.
*Pro-active in approaching these customers with sales information in order to increase/ maximise selling potential.
*General Duties - Order processing and Invoicing, Stock updating, Administration duties including filing, photocopying.


Skills Required:

You will need to be computer literate in Word, Excel, and Outlook. Knowledge of Opera accounting system is desired, but not essential as training will be given.

You will need to have a positive and pro-active attitude to your work, be conscientious, willing to assist in all areas and be a team player.



Benefits:

23 Days Holiday PA
Company pension
Employee discount
Free on-site parking

If this customer service advisor role is of interest to you, then please apply today with your updated CV or call Carly on 02036685680 ext 113.
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