|Job Type||Permanent Full Time|
|Sector||Commercial - Sales|
|Salary||£28000 - £40000 per annum|
- Unity Recruitment are currently seeking a Manager for A luxury Store based in Harrods
Paying £35k- £40k PLUS monthly bonus scheme, 28 days holiday, pension and staff discount.
Managing a small concession.
The position will be available to start immediately and is a permanent contract.
You will be working for a luxury retailer.
The working week will be 5 days out of 7 and this could include weekends.
It is a bonus if you have experience working with a designer brand.
Must have at least 2-3 year's managerial experience in retail.
POSITION OBJECTIVE - Store Manager
To manage and develop your team to drive sales productivity, efficiency, and customer service levels of the store/concession.
Management and responsibility of all store/concession operational functions.
Manage and develop the management and sales team.
Manage the sales performance of the store/concession and staff productivity level.
Positively promote the image of the company.
AREAS OF ACCOUNTABILITY
Customer Service and Store/Concession Performance
Maintain and increase the sales figures of the store/concession.
Actively search for new business opportunities outside of the store/concession.
Effectively manages all of the sales performance of the store/concession by completing daily/weekly/monthly sales charts.
Confidently liaises with all host management.
Regularly assesses the store/concession turnover, and uses initiative to implement and improve the takings.
Ensure that sales budgets/targets are communicated to staff and the progressive result of the store/concession.
Monitor productivity of the sales staff on a weekly/monthly basis, including completing all the in store sales charts.
Ensure staff acknowledge customers quickly and offer friendly, courteous and efficient service.
Be aware of competitor ranges and price points, and ensure that you regularly visit other retailers.
Record and reports any missed opportunities via your weekly report, and email to head office.
Manage all customer follow up and ensure that it is done promptly and efficiently.
Manage the level of after sales service and repairs for customers, including all
Manage any phone enquiries/sales to ensure they are handled promptly and efficiently.
Manage the mystery shop store/concession result, and ensure this is communicated to the individual staff member and all other team members.
Manage all customer enquires and complaints, and ensure they are dealt with in a prompt and pro-active manner.
Ensure that the shop floor coverage is maintained, and that staff are allocated to cover key areas.
If this manager position is for you, please email carly@
unity-recruitment.co.uk today with your updated CV.