Store Manager

Job Type Permanent Full Time
Location London
Area London, England
Job Sector Commercial - Retail
Salary £21000 per annum + Commission
Start Date ASAP
Advertiser remoteapi
Job Ref DW0063SM_1497362857
Job Views 72
Description
AREAS OF ACCOUNTABILITY
Customer Service and Store/Concession Performance
* Maintain and increase the sales figures of the store/concession.
* Actively search for new business opportunities outside of the store/concession.
* Effectively manages all of the sales performance of the store/concession by completing daily/weekly/monthly sales charts.
* Confidently liaises with all host management.
* Regularly assesses the store/concession turnover, and uses initiative to implement and improve the takings.
* Ensure that sales budgets/targets are communicated to staff and the progressive result of the store/concession.
* Monitor productivity of the sales staff on a weekly/monthly basis, including completing all the in store sales charts.
* Ensure staff acknowledge customers quickly and offer friendly, courteous and efficient service.
* Be aware of competitor ranges and price points, and ensure that you regularly visit other retailers.
* Record and reports any missed opportunities via your weekly report, and email to head office.
* Manage all customer follow up and ensure that it is done promptly and efficiently.
* Manage the level of after sales service and repairs for customers, including all correspondence.
* Manage any phone enquiries/sales to ensure they are handled promptly and efficiently.
* Manage the mystery shop store/concession result, and ensure this is communicated to the individual staff member and all other team members.
* Manage all customer enquires and complaints, and ensure they are dealt with in a prompt and pro-active manner.
* Ensure that the shop floor coverage is maintained, and that staff are allocated to cover key areas.
Page 2 of 3

Staff Training & Development
* Manage the training/coaching of staff in company selling techniques.
* Ensure that training sessions are organised and held on a regular basis for the staff.
* Communicate any relevant company information to staff, this includes ensuring a regular weekly team meeting takes place.
* Ensure staff use and understand the company mystery shop guidelines.
* Ensure that all staff has a thorough knowledge of all products.
* Ensure that all staff has a thorough understanding of the company mystery shop format, and that this is used as a method of training.

Staff Management
* Manage staff discipline and carry out coaching as required.
* Ensure all store/concession company rules and standards are adhered to at all times by staff.
* Conducts a staff meeting at least once a month.
* Confident in delegating to managers and team.
* Ensures that the daily planner is organised and actioned.
* Manages the schedule of staff performance appraisals.
* Conducts staff performance appraisals, involving the management team when required.
* Regularly assesses all team performance, including any targets set for individual staff members.
* Manage the store/concession dress code of your team.

Visual Merchandising
* Responsible for the implementation of all store/concession visual merchandising guidelines, including windows.
* Direct your management team, and staff to uphold all of the company in store guidelines.
* Coach and train staff in all company visual merchandising guidelines.
* Ensure the products are clean, tidy and well presented to company guidelines.
* Ensure a high level of store/concession housekeeping, including the shop front is maintained at all times, and giving direction to cleaners.
* Regularly liaises with the company visual merchandise manager.

Administration
* Responsible for the handling of cash, petty cash and all other financial transactions.
* Implements any changes to procedures quickly and efficiently to company standards.
* Accurately completes any weekly/monthly paperwork to company standards.
* Ensures any paperwork completed by staff is done correctly and to company standard.
* Maintains all paperwork and files in the store/concession including the office area, in a methodical manner.
* Manages any markdowns, price changes, discontinued lines that need to be actioned.
* Liaise with head office and/or other stores on a regular basis.
* Manages all store/concession price files, store and brand profiles, and uses these to assist with stock requests and replenishment.
* Regularly checks company information on the company intranet.
* Responsible for all communication to Pelham.
* Responsible for all communication to company marketing department.
Page 3 of 3


* Communicates all marketing and PR information to the staff and ensures that we have the necessary product at the store/concession.
* Manages all controllable expenditure at the store.

Product Management
* Manages the movement of stock into and out of the store/concession.
* On a daily basis ensure that replenishment is carried out to the store/concession schedule and to the movement reports.
* Manage the schedule of deliveries that are expected to the store/concession.
* Ensure that all deliveries are processed correctly.
* Management of the store/concession stock profiles including regular checks of product levels at the store, and communicate any issues.
* Manage any stock counts that are carried out at the store/concession as instructed by Head Office.
* Ensure that all stockroom areas are kept in a tidy and methodical manner.
* Manage product availability and out of "STOCKS" and communicate this to the team.

Health & Safety
* Manage the health and safety requirements of the store/concession, and ensure that staff upholds these policies.
* Highlight any potential risk areas to relevant personnel.
* Ensure all members of your team understand the correct stock handling procedures e.g. lifting and unpacking of boxes, using sharp instruments and any relevant training is arranged.

asdf
Apply Later
Sign in
Register
Apply
Later
Similar Jobs
Email Me Jobs Like These
Subscribed to similar jobs notifications

Contact

Head Office Address:
Audit House
256 – 260 Field End Road
Eastcote Ruislip
Greater London
HA4 9LT
Tel: 0203 668 5680

View Map

 

London Office Address:
18 King William Street
London
EC4N 7BP
Tel: 020 7043 6161

View Map 

facebook-icon  twitter-baloon  linkedin  unity-recruitment-g-logo