Description: Roles and Responsibilities - Installations Manager

Job Summary

This position is responsible for New and Asset Refresh Installation/Projects area of our clients' business, this incorporates Car Access and People access projects. The position operates within a shared P&L and will work together with the Operation Manager ensure optimisation of the field engineering team.

Organisational Relationship

This position reports to the Managing Director. This position requires a close working relationship with the Operations Manager, Sales Director, Commercial Manager, Sales Teams and Finance.

The role would have direct responsibility for Installations, Sales/Project administration, Project Sales Revenue/margin, Project Stock, Logistics, and Project requirement Purchasing.

Key Results Area

Installations KPI's 60%; policies and process 10%; budget/financial analysis 10%; employee development 10%; special projects 10%

Specific Responsibilities

*Responsible for a team of 4 - 6 project Managers and 2 - 3 administration staff.
*Responsible for overseeing the maximizing of efficiencies of Installation projects(time and margin).
*Responsible for co-ordinating overall implementation of BEST practices throughout the structure.
*Car Access and People access Project Management - As well as managing a team of project managers and admin staff, the Installation manager will also need to pick up a small amount of projects to self-manage in this role.
*Accurate, weekly Forecasting of the Installation Back Order Book (WIP).
*Oversee Health & Safety of all project related staff and subcontractors.
*Regular meetings/conference calls with the project managers and sales managers.
*Constant contact with our customers to handle all escalated issues on installations, receiving feedback on our performance and to discuss performance improvement processes.
*Ensure we maximise our Labour recovery, by accurate input of data into the company ERP system. (I.e. timesheets to be completed for all staff within the team).
*Attendance of required regular and ad hoc internal meetings and conference calls.
*Oversee management and appointment of Installation subcontractors (including spend).
*Understanding of the opposition strategy and keep informed on technology developments within our product areas.
*Monitoring and reduction of operating costs and working within agreed budgets.
*Administration of overtime, expenses, holidays and sickness is managed in an efficient and timely manner.
*Implementation of Corporate Strategic direction in the business, and to communicate a clear vision of the future direction and role of the team
*Participate and support annual appraisal process, development and training for all Installation staff.
*Participates regularly in special projects as required by the MD.

Location

The position will be based at our Head Office in Harrow , London
Travel and customer/site visits nationally within in the United Kingdom (excluding Northern Island is required).
As small amount of Overseas Travel particularly in Europe is also required to attend meetings.

Knowledge/Skills/Abilities

General business knowledge
Specific and detailed knowledge of projects and Installations.
Ability to create a performance based organisation through the use of metrics, processes and systems.
Ability to leverage I.T. to create a productive and accountable organisation.
Ability to recruit, train and develop teams and individuals.
Considerable interpersonal and management skills.
Ability to meet company standards as set forth in the employee handbook.
Excellent ability to communicate orally and in writing at all levels in the organisation and customer base.
 Skills or experience with personal computers, including email, personal scheduling, word processing and electronic spreadsheet skills. Client liaison and customer focus.
 Costs accounting.
 Able to work under pressure and make important decisions and abide by them.
Ability to make decisions based upon technical expertise and use of teams knowledge.
A broad knowledge of products, able to manage assigned team members within the frame of a contract and experience of working with suppliers and customers.
Good administration and co-ordination skills.
Dealing with sub-contractors.
Generation of reports.
Good motivational acumen and drive. Intelligent thinker, strategic planner, focussed and priority driven
Strong motivation to achieve, well organised and structured approach

Education/Experience

*Degree or equivalent required
*3 Years Senior Project management or Installation team management.
*5 years' experience in overall team management required
*Project management qualification and SMSTS an advantage

Key Dimensions

*Leadership
*Organisational analysis
*Financial decision making
*Judgement/problem solving
*Communication oral and written
*Teamwork

Key Performance Indicators

Installations - Average days in back order book.
Installations - Margin
Project Stock value and accuracy
Project purchasing productivity and negotiated savings
Customer satisfaction
Regional Revenue and Margin Control.
Quality
Team Productivity

Job Type	Permanent Full Time
Location	Harrow, Middlesex
Area	Middlesex, England Middlesex England Harrow, Middlesex
Sector	21
Salary	£40000 - £45000 per annum + Car, laptop, phone, pension
Start Date	ASAP
Job Ref	DWIM092017_1505319657

Installation Manager - Field Based

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