Web Customer Services and Social Media Admin
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| Job Type | Permanent Full Time |
| Location | Borehamwood, Hertfordshire |
| Area | Hertfordshire, England |
| Sector | Commercial - Customer Service |
| Salary | Up to £20000 per annum |
| Start Date | |
| Job Ref | case/SocialMedia_1529310500 |
- Description
- Day to day duties and areas of responsibilities will be with the following:
*Co-ordinate the despatch of all online orders to customers and process returns.
*Be a point of contact for online customers enquires via email, telephone & live chat.
*Follow through all customer enquiries promptly and efficiently.
*Follow up incomplete orders on the website, assisting customers where necessary.
*Process phone orders.
*Manage content change requests, adding and editing content using our stock system.
*Work with the Web and Merchandise teams to develop and prepare new and future products for online launches, including collating product data, acquiring images, videos and marketing materials.
*Proof reading and site testing.
*Research new design, social media ideas.
*Creating a social media plan & strategy.
*Implementation of social media strategy.
We understand that you are just starting out, so we only require a few things. You will need to:
*Be fluent in English with excellent written communication skills.
*Hold a higher education qualification, (ideally University Graduate).
*Be computer literate and savvy on the web.
*Have a great eye for accuracy and detail.
*Have a logical and methodical approach to your work life.
*Have a 'can do' attitude.
Desired Skills/Experience:
*Knowledge of Microsoft Excel is essential.
*Social media experience is desired, but not essential.
