Person Specification Housring Officer - Temo contract
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| Job Type | Temporary / Contract |
| Location | Chesham, Buckinghamshire |
| Area | Buckinghamshire, England |
| Sector | Commercial - Operations |
| Salary | £14 - £18 per hour |
| Start Date | ASAP |
| Job Ref | DW042018PSHAO_1524846088 |
- Description
Person Specification
Housing Advice Officer
Experience required:
*Experience of providing a customer driven front line service within a Local Authority, Registered Provider or a similar public or private organisation.
*Experience of multi-agency working and working in a multi-disciplinary environment.
*Experience of working in an investigative role and providing services to a diverse client group.
*Experience of giving accurate and relevant information in a clear and concise manner both verbally and in writing.
*A comprehensive knowledge of the Housing Act 1996 VI &VII as amended by the Homelessness Act 2002 and the obligations of the Local Authority.
*Working knowledge of how to apply for housing benefit, welfare benefits and how to use this to maximise income and understand the importance of financial inclusion.
*Knowledge of ICT database packages.
*Good knowledge and understanding of issues affecting the private rented sector.
*Good understanding of how to apply housing benefits, welfare benefits and debt counselling in an advisory capacity.
*Knowledge of safeguarding processes and experience of working with Domestic Abuse cases.
Detailed knowledge of current legislation including case law updates and best practice relating to:
*Tenancy relation matters
*Private Sector Housing Law
*Immigration and Asylum Act 1999
*Immigration Act 2014
*Localism Act 2011
*Children's Act 1989,2004
*National Assistance Act 1948
*Welfare Reform Act 2012
*Protection from Eviction Act 1977
*Protection from Harassment Act 1077
*Deregulation Act 2015
Skills & Ability:
*Ability to provide a customer focused service Customer care skills.
*Ability to work effectively on own initiative and to targets in a stressful environment by conducting investigative interviews effectively and empathically.
*Ability to communicate effectively all information to a differing range of people, in writing, verbally and face to face.
*Ability to work with minimal supervision and manage a busy workload.
*Ability to deal with a variety of clients with specific needs and risk assess situations to ensure safety for the customer, public and staff.
*Ability to diffuse potentially difficult situations whilst advising the applicant of their options in a clear and understandable way
*Ability to understand, assess and apply complex legislation which prevents homelessness and ensuring services are delivered within budget.
*Ability to up to date working knowledge of new legislation and case law.
*Full driving licence and use of a vehicle.
Personal Competencies:
*Good team worker with the ability to work flexibly both on own initiative and as a team member to achieve common goals.
*Willingness to develop individual expertise and competence, support and advise ream members on specific specialised areas or work.
*To be able to exercise discretion when dealing with confidential material.
*Able to work under pressure, responding flexibly to tight deadlines and competing demands.
*Ability to work on own initiative and without supervision.
*Ability to prioritise a varied workload.
*To be able to demonstrate empathy.
*Committed to continuing self- development.
*Commitment to and ability to provide a high level of customer care. To be flexible and be able to adapt not only to the needs of the customer but internal customers
