|Job Type||Permanent Full Time|
|Sector||Commercial - Operations|
|Salary||£30000 - £35000 per annum + bonus|
- Our client are the independent promotional verification specialists - they use their care, knowledge, expertise and passion for detail to ensure that all types of promotion via whatever medium are shaped and delivered fairly, securely and in compliance with the law and general best practice. In this way we protect both the interests of the brand, their agencies and also the consumer, who with increased confidence about the fair operation of the promotion, would be more likely to participate.
To own and manage the planning and delivery of multiple concurrent client projects that vary in complexity and duration. Working with the relevant Client Relationship Manager you will help them to achieve their sales targets and client satisfaction through the application of care, dedication, passion and skill in a collaborative manner. It may mean conducting prize draws one moment, calling winners the next, organising holidays for prizes or overseeing the development of a promotional website.
Line Manager: The role reports to the Operations Manager.
Primary Interfaces: Client Relationship Managers, Project Executives and other Project Managers
Secondary Interfaces: Head of Client Management, Managing Director and Legal / Compliance Team.
*For new projects, work with Client Relationship Managers to help define and scope deliverables including estimating associated costs and resources required.
*For 'Won' projects, analyse and interpret the briefs and produce tailored, detailed operational instructions for all aspects of the task, from receipt of entries, to winner selection to prize delivery.
*Conduct a risk assessment for all major projects and agree details with Senior Management - what could go wrong.
*Draft Project Implementation Plans with appropriate timelines.
*Select, briefing and managing ongoing relevant suppliers such as fulfillment houses, printers and specialist promotional lawyers in the UK and overseas.
*Work with key contacts at the client to gain their confidence & agreement to the project implementation plans and liaise on a regular basis ensuring they keep to both timing and budget plans. Escalating and acting on variances to the plan.
*Where necessary, brief work to Project Executives and monitor their progress in delivering the project.
*Co-ordinate the collection of data and the administration of projects, tracking and recording activity and financial information, highlighting and resolving any issues that arise.
*Conduct winner selection or verification of client's winner control systems as required.
*Occasionally act as an auditor with off site visits to supervise print / production activities both in the UK and overseas.
Skills and personal attributes
Excellent customer service skills - keeping clients informed of all key stages and ability to maintain positive working relationships with colleagues and clients.
Highly organised with exceptional time management skills and the ability to juggle multiple projects simultaneously.
Proactive and able to work effectively to tight deadlines in an environment where change is inevitable.
Excellent written & verbal communication skills including ability to communicate at all levels including briefing colleagues.
Able to absorb and apply general promotional compliance techniques to provide a tailored, considered approach to briefs/challenges.
Able to think things through analytically, identify gaps and possible solutions.
Excellent IT skills, including Microsoft Excel, Word and Outlook.
Confident in developing written procedures that whilst thorough are clear and easy to understand and removing complexity.
Numerate and commercially minded - income and cost aware. Able to spot opportunities to enhance income during the planning and delivery of client projects including purchasing of goods and services.
Excellent attention to detail. Structured and methodical in approach to work and process aware
Ability to work under pressure.
Flexible and adaptable. willing to do whatever's required to get the job done